Requesting your medical records

We offer several ways to request your medical records depending on the type of information you need and format.

Access your medical information online anytime by signing up for the FollowMyHealth patient portal.

This web-based tool gives existing patients access to a secure, convenient and free way to manage personal health care information. Get 24/7 online access to FollowMyHealth from any computer, smartphone or tablet.

Through the portal you can:

  • Access your electronic medical information (for example: lab results, allergies, vital signs and other related health information)
  • Clinical documentation including nursing notes, flowsheets and procedural documentation
  • Keep a personal journal of your health information, such as home blood pressure readings or blood sugar levels
  • Send secure messages to your provider/healthcare team

Sign up today! Watch the video below to learn more. You can also download the FollowMyHealth app from the Apple iTunes App Store or the Google Play store.

Patient Requests

To request a copy of your medical records through the online portal, click on the link below and follow the prompts for online medical record request submission.

  1. Download, print and complete the authorization form. The authorization form must be signed and dated.

  2. In order to verify your identification and validate your authorization, we require a legible copy of a valid photo I.D. (e.g., driver’s license, military I.D. or state I.D.).

  3. You may send your request in the following ways:

    • Fax: (844) 481-0298

    • Email: Email Requests

    • Mail:

      PO Box 290789
      Nashville , TN 37229-0789

  4. To obtain Radiology Images, please contact the Radiology Department directly.

  5. To obtain a certified copy of your Birth Certificate please contact your state or local Vital Statistics Office.

  • Records delivered by mail will be shipped within 5-7 Business days after processing.
  • Records delivered by email will be received within 1-2 Business days after processing

For questions regarding medical records, or to obtain the status of your request call us at (844) 481-0278.

Urgent Requests, Records for your Physician

For immediate continuity of care, your healthcare provider can request records.

The physician office must fax a written request on their letterhead to (786) 206-0764 indicating the patient's name, date of birth, date of visit and the name of the facility where you were treated. Please indicate "STAT" for all urgent requests. For assistance, call (844) 481-0278.

Non-patient Requests (Insurance, Attorney, Disability and Third Party Requests)

Requests should be sent from your insurance company, attorney, or Disability Determination Service and be mailed to the address below. For assistance, call (844) 481-0278.

Mail request to:

Richmond SSC
PO Box 291569
Nashville, TN 37229-1569